DragonMicro is certainly never described as a one size fits all kind of operation. We know our customers and their businesses are all different. Organisational demands vary. Your infrastructures are bespoke. Your support levels are purpose designed. DragonMicro tailors maintenance to be just as individual.
Business Support
Are there maintenance contracts? Yes if want them, no if you don’t is the simple answer.
Ad-Hoc Support
This is the basic support service offered to everyone and does not tie you into any form of contract, simply contact us to schedule a call or remote support session with one of our engineers and we’ll get you back up and running with next day response times.
Hardware Support Only
Tailored for business users who understand their IT systems and software needing only support for replacing and maintaining the equipment where they pay only for the parts used and no labour charges with four hour response times.
Block Hour Support
Pre-paid labour purchased in hourly blocks at a discounted rate allows you to include for IT management in your budget without unexpected charges. This service includes a four hour response time, remote web, email and telephone support.
Full Support Service
This service covers everything. With regular healthchecks and a two hour response time, remote web, email and telephone support, we ensure that you have IT support whenever you need it without the need to employ your own full time IT Engineer.
Business Partnership Support
For the business that has in-house support, but need additional expert input from time to time or holiday cover, our partnership agreements perfectly complement their team.
